Our team has a range of expertise in research, audience development, marketing and community engagement. They bring experience of working in organisations across the UK, and across artforms and sectors, as well as the knowledge and expertise they’ve acquired working within an audience development agency.
Find out who we are and then send us your questions by email.
Anne became AL's first CEO in 2002. She has over 15 years experience in the arts, as director of marketing in several progressive arts companies (including West Yorkshire Playhouse, London International Festival of Theatre (LIFT), Theatre Royal Stratford East and Greenwich Theatre) and as a consultant and facilitator in audience development and strategic marketing, with a particular interest increasing audience-access. Directorships have included the Arts Marketing Association, West Yorkshire Arts Marketing, LIFT and The Albany Deptford. She has given seminars and lectures on audience development for a variety of institutions and agencies in the UK and abroad.
Deputy Chief Executive
As Deputy Chief Executive, Sarah leads on the organisational development of the company as well as designing and delivering many of AL's large-scale collaborative audience development projects. These projects currently include an audiences benchmarking service for London galleries, which is now being piloted nationally, and Reach 2011 - a professional development programme for local authority arts teams (in partnership with people make it work).
Sarah is an experienced trainer and regularly presents at conferences, including the Museums Association Conference, Arts Marketing Association and The British Council. She recently returned from Egypt where she contributed to a week-long cultural management course for emerging cultural leaders from across North Africa and the Middle East. Sarah is also an accredited Action Learning Facilitator.
Sarah's career before she joined Audiences London included senior marketing positions at Tate and the Barbican, project managing British Art Show 6 and freelance work with clients such as Bath Festivals Trust, Arts Council England, Business Design Centre and Hall for Cornwall.
Audience Development Services
Director of Client Services
Penny's role focuses on supporting organisations to use information to understand their audiences' needs and improve how they connect with them. Recent work has been for Theatre503 and BAC. She also works on our collaborative projects, including the London Theatre Consortium, London Dance Escalator project and Family Friendly in Partnership. She's also responsible for ensuring that Audiences London understands and responds to the needs of arts and heritage organisations in London through its services, events and growing knowledge bank.
Head of Marketing at the Royal Court theatre for 5 years, Penny joined Audiences London in January 2006. Previously she was Marketing Manager at Edinburgh International Film Festival and also worked for the Edinburgh International Festival. She is a qualified specialist in strategic marketing planning in a cultural context.
Head of Engagement Services
At Audiences London Helen supports cultural organisations to engage with and better understand their local communities. She runs AL's community engagement network, a programme of ongoing seminars and events and manages community engagement research and consultancy services and projects.
Helen joined us in April 2008 having previously worked in a range of cultural and community settings as a local authority arts officer in Salford, a participation officer for children and young people and a trainer in youth arts and playwork. She is an experienced mentor and has an MA in Childhood. She's also worked as a coordinator for several contemporary art projects.
Finance and Operations
Pak Ling Wan
Head of Finance and Operations
Pak has overseen the smooth management of AL’s office since back in 2006. He runs our financial monitoring systems and tracking for the team, to help us work with maximum efficiency, and has helped us embrace standard processes to achieve this. Pak has successfully gained funding for AL as well as contributed to running specific AL projects and events. He has advised on AL’s Respond in Practice and Not for the Likes of You projects and has assisted individual client research projects.
Pak is currently also working as Producer and General Manager at Chinatown Arts Space, that produces groundbreaking art and champions the work of British East Asian artists. He has been involved in arts administration since 2001 and is very familiar with good practice. His past experience in the cultural sector includes the British Film Institute, Lyric Theatre, Soho Theatre and VET. He has worked in areas such as fundraising, marketing, research, training, administration and finance.
All of our Research Team are MRS affiliates.
Richard took up the role of Research Manager in July 2010, with a remit of responding to client enquiries, delivering research-led projects and managing the research team. He also oversees the strategic development of our research services.
Using his experience of a broad range of methodologies, Richard can advise you on the best approach to your research projects. This ensures that outputs are robust, insightful and provide input into your wider audience development strategies.
Richard has been working with Audiences London on a freelance basis since 2002 and has been the project manager for the CultureMap initiative since its inception in 2006. His current project involvement includes the Orchestras benchmarking project and the Outer London Venues' audience development project.
Richard brings a wealth of experience to the role. He has worked as a customer relationship consultant in both the culture and tourism sectors for a range of clients. In addition to his primary research skills, Richard is an experienced project manager, data analyst and new media developer, and spent time as Research Manager at the Barbican Centre.
Senior Research Officer
Since arriving at Audiences London in October 2007, Daniel has worked with a wide range of clients and projects. He is currently leading on our Visual Arts Benchmarking project as well as delivering research for CREATE, Photographers’ Gallery, Almeida Theatre, Dance Umbrella and others. He’s also a lead trainer in our research-based workshops. Daniel is expert at drawing insights from primary research, data analysis and mapping; and brings also his experience in the field as our trainer for field researchers, easy-to-use questionnaires and e-surveys.
Daniel's interest in arts research and audience development began when he worked as a researcher in museums and galleries in North-West England. He is an Affiliate Member of the Market Research Society (MRS).
Jim has worked with cultural organisations and local authorities across the South West and South East to support them in capturing and gaining value from audience data. Jim is interested in how organisations use evidence and judgement to develop their business models. Jim's experience and skills centre upon interpreting data, formulating strategies and managing change.
Jim started work on audience engagement in public libraries, museums and archives. Since joining Audiences South West in 2008, Jim has worked with local authorities, individual cultural organisations and developed collaborative approaches to increasing engagement.
Adrienne worked for Audiences South as Head of Special Projects, until its closure in August 2011. She ran the Audience Development South East programme of organisational and audience development for three years for Arts Council England South East and was Director of Arts Marketing Hampshire from 2000 to 2005.
Specialisms include access, cultural tourism and evaluation. Major pieces of work included evaluation for decibel in the South East region and Find Your Talent - PUSH, audience development work for rural touring companies and galleries. She was also a member of the Arts Council's national panel supervising the creation of the Family Friendly Toolkit for arts organisations.
Adrienne's background is in marketing for a number of theatres in the north west, then at Arts About Manchester she set up the first black arts ambassadors unit, co-managed the country's first major Test Drive campaign across Manchester and Liverpool and project-managed the BTA (now Visit Britain) UK Cities of Culture campaign.
Pamela has worked in the arts and cultural sector since 1990. She spent ten years in senior marketing positions for arts organisations in Yorkshire before becoming the region's first Audience Development Officer for Arts Council England, facilitating the creation of Audiences Yorkshire, the UK's first pan regional agency. Since 2001, she has combined consultancy work with the role of Course Director of the MA Arts Management programme at Anglia Ruskin University in Cambridge and Visiting Lecturer at City University, London.
She specialises in the area of marketing and audience development planning, qualitative research, fundraising strategy and skills development within the cultural sector. She is the East of England Member Representative for the Arts Marketing Association, Chair of stART, a network of community arts development managers in Cambridgeshire and Chair of Anglia Ruskin University's Arts Council panel. She has also served as a Trustee for Smiths Row in Bury St Edmunds and authored a number of marketing and audience development research reports for Arts Council England including: Family Friendliness, (2002) and New Audiences for the Arts, (2004)
Jonathan is a manager, trainer and consultant with twenty years experience of working internationally in the cultural sector. He is an Associate Lecturer at Anglia Ruskin University, a Pedagogical team member at the Fondation Marcel Hicter, Brussels and editor of the Arts Marketing Association blog (www.a-m-a.co.uk/blog). He was co-author of ‘Turning the Tide' (Momentum 2007) and a contributor to ‘European Management Models in Contemporary Art and Culture' (Muzej Savremene Umetnosti Vojvodine, 2010). He has served on several boards including as chair of international theatre company Hoipolloi, and is part of the Metis Arts team which produced the award winning arts project: ‘3rd Ring Out'.
Previously he has worked for The Junction Cambridge, Eastern Touring Agency and Momentum Arts. He has extensive experience in marketing and communications, event management, community arts, fundraising, evaluation and project design.
Recent clients have included Cambridge Film Trust and Team East for Skills (a £2m Olympic Legacy Trust UK and ESF project). He is currently on the Mill Road Winter Fair (Cambridge) committee which has 15,000 attenders annually and on the Cambridgeshire Volunteers for Olympic Events Advisory Committee.
Rachel joined the team in June 2010 to offer marketing and communications insights for our clients, through bespoke consultancy or as an element of our shared projects, events and service packages. She advised on the Outer London Venues' audience development project, and for individual organisations in the Respond in Practice 2 project. Consultancy clients include London Borough of Redbridge, The Albany theatre and the Independent Cinema Office. Her inputs range from designing and leading focus groups to leading training seminars and advice surgeries.
Rachel has worked in marketing and communications roles within visual arts organisations such as Tate and in orchestras and the tourism and heritage sectors. Since 2005 she has run her own arts marketing consultancy based in central London, offering a range of services including training, strategic development and campaign implementation to clients from many artforms.
Sarah Bedell has worked across a range of artforms and areas of interest for 20 years offering a range of consultancy services, planning and advice in arts education, audience development, community engagement and evaluation. Sarah has worked independently since 1997, previously working for the Royal Shakespeare Company, English National Opera and Arts Council England.
Most of Sarah's work has been focused on attendance and participation in the arts and culture, either through audience development, participation and engagement, increasing access or developing supportive evaluation to enable the sector to learn and improve. Sarah was a ROH Creative Partnership Agent and then Area Co-ordinator in 2010, responsible for the successful delivery of Creative Partnerships with 33 schools in Southend and Rochford. Sarah is also an Arts Award Adviser (Discover/Explore/Bronze/Silver), and an Artsmark assessor for 2012. Recently Sarah has extended her services to providing pro bono mentoring and support for an arts project developed by the Barbados Arts Council, the island's first Art Trail (part of the 2012 UNESCO visit). In addition to working with Audiences London Plus as an Associate, Sarah is also currently working in an evaluation capacity with Nimble Fish - an award winning cultural producing company - and schools throughout London on a project that engages teachers and pupils with the 2012 Olympic and Paralympic Games.
Sarah is a Fellow of the RSA and achieved an MSc (with Merit) in Creative Industries Management from the University of Essex in 2011. Sarah is a trustee for the Digital Exploration Centre, an emerging organisation that seeks to bring together creativity, enterprise and education through sharing an exploration of digital technology and media.
Leo was the Market Intelligence Manager at Audiences South, where he specialised in using audience databases and secondary research to help organisations to understand their users and non-users. He is continuing this work for Audiences London and as a member of the marketing hub at Hampshire County Council. He works with organisations from theatres to galleries to country parks - and with umbrella bodies such as local authorities - to develop marketing and audience development strategies based on the evidence provided.
Leo has developed an expertise in gaining an understanding of audience behaviours by using tools such as GIS mapping systems, socio-demographic profiling tools (ACORN, Mosaic and Arts Council England's new arts-based Segmentation system), databases and ticketing systems and research data such as the Taking Part and TGI surveys. For the past five years he produced the annual national and regional summaries of the TGI survey on behalf of Arts Council England.
Orian is a CASE doctoral student at the University of St Andrews, and her PhD focuses on spatial modelling of attendance to arts venues, looking at the influence of local cultural infrastructure on attendance levels from different population groups by analysing box office and secondary data in London and Scotland, in partnership with Audiences London, Culture Sparks, TAB and the Federation of Scottish Theatre.
This builds on a research fellowship funded by the ESRC programme, where she worked using statistical modelling to understand the relationships between demographic and socio-economic population variables and rates of arts attendance from different neighbourhoods, and how using administrative rather than survey data contributes to our understanding of the issues. In 2009-10 she undertook an ESRC-funded placement at the Department for Culture, Media and Sport to explore international comparisons in public participation in culture and sport.
She was formerly Research Director at Audiences London and a founding member of staff. Alongside primary research projects, she was responsible for: Snapshot, CultureMap and the Guidelines for Monitoring Audience Diversity. Prior to AL she was a freelance audience research consultant, and worked in marketing for organisations including the Barbican, English National Opera and harmonia mundi.